EVERY SINGLE NEMO PRODUCT IS BACKED BY THE ADVENTURE FOREVER GUARANTEE™ 

We strive to design and build the best outdoor equipment on the planet. We obsess over every design decision and each material we choose, and work tirelessly to ensure the highest level of workmanship. We believe our products should provide you the greatest comfort and protection in the elements, and we proudly stand behind this promise. All NEMO products carry a lifetime warranty against defects in workmanship and materials to the original owner, with proof of purchase from an authorized NEMO dealer.

How to Make a Claim – U.S. and Canadian Customers

Start a claim using the button below.
We will review your claim and if it is a warranty-eligible request we will email you a return authorization number (RA#). Print this email including the RA# and include a copy in the box.
Please make sure the item(s) is clean and dry. Our policy requires that all items accepted for inspection be received in laundered condition. Items not clean enough to work on will be returned to you. While we understand this may be inconvenient, we want to ensure the health and welfare of our Returns Department staff. Please see our washing tips.
Pack your gear in a sturdy cardboard box and be sure to include your RA number or printed email correspondence in the box.
Use a carrier that can provide tracking and insurance for your package. NEMO is not responsible for lost or damaged packages. Please be sure to include the RA# on the shipping label so we can identify the package when it arrives.
Ship to: NEMO Equipment Attention: Warranty & Repair 383 Central Ave, Suite #275 Dover, NH 03820

How to Make a Claim – International Customers

If you are located outside of the United States and Canada with a warranty issue, please visit our International Warranty page!